Usage & Adoption Services
Crucial to the success of any UC implementation is understanding how UC will impact the organisation and each employee. For this reason we have developed specific Usage and Adoption services, to ensure that each organisation will meet their UC objectives.
Adoption, Training, Reporting and Analysis
Understanding that the success of any UC deployment is dependent on end user adoption, we have included Adoption planning as an integral element of our Usage and Adoption services. Following an adoption plan, we provide both technical and end user Training services that are customised based on the structure and needs of the organisation. Finally, we develop a Reporting structure that summarises usage and Analyses the successes or even failures of the UC implementation. iVision’s Usage and Adoption Services provide a complete service that enables an organisation to meet the intended UC objectives.
We begin our Adoption services with a confirmation of the organisation’s UC objectives – how UC will fulfill the goals and any determined key initiatives of the organisation such as improved customer service, cost reduction initiatives, quicker time to market, etc... Once the objectives are confirmed, an Adoption plan is developed. The Adoption plan is based on the determined usage of each workforce profile within the organisation. The plan identifies any barriers, opportunities and requirements for business process change and ultimately will define the usage levels and the success criteria for each area of the business.
Customised training packages for both the end user and technical staff within the organisation are provided as part of our Usage and Adoption services. For the end user, and based on their workforce profile, a customised training program is developed that will ensure their understanding of how to operate and use the UC technologies provided to them. Our technical training is also customised based on the structure of the organisation. We can provide first level support training through to training for a complete in-house managed service.
Without a process for reporting, then determining the success of any UC implementation is impossible. Our reporting and analysis service first establishes a process for reporting. This includes determining report frequency, a reporting communications plan and the report elements. In addition to using management systems and/or software to collect data on usage, we will include an interview process as part of our data collection and usage and analysis.