iVision Appoints National Service Delivery Manager
Melbourne, 17 May 2010
iVision, the leading Australian systems integrator providing Unified Communications (UC) services and solutions, has announced the appointment of David Snapp as National Service Delivery Manager based in Melbourne.
Snapp will be responsible for leading an experienced team of technical support and engineering staff in the consistent delivery of UC services and solutions, and ultimately supporting iVision customers through their UC life cycle.
“This role is pivotal for iVision and its customers. Having someone with David’s vast and specialised experience in service delivery underpins our services led strategy and commitment to be the leading provider of UC services and solutions in Australia,” said Graham Williams, Managing Director, iVision.
Snapp has more than 20 years’ experience in the IT&T industry, including a wealth of experience in both running and setting up service delivery teams within large, multi-national organisations.
Snapp joins iVision from NEC Australia where he was Executive General Manager, Services, with responsibility for the delivery of service revenue from government and enterprise organisations in areas such as customer delivery, professional services, network operations and field services. At the same time, he delivered on ITIL processes to ensure efficient Incident, Change, Problem and Inventory Management in support of the company’s Managed Services and Maintenance customers.
Snapp previously spent more than seventeen years at AT&T and Lucent Technologies in a variety of senior positions based in the US, Australia and Singapore. Most recently, his roles included Director of Worldwide Services for both the ANZ and ASEAN regions during which time he was also a member of the company’s Asia Pacific Senior Leadership team.
“We are delighted that David has joined iVision at this time. His experience in complex project delivery as well as a successful track record in achieving delivery targets and targeted outcomes will play a crucial role in growing iVision’s business,” said Williams.
Snapp holds a Master of Science in Electrical Engineering from Clemson University, South Carolina and a Program Management Certification from Stevens Institute of Technology, New Jersey.
iVision offers five key service areas essential to supporting the customer in their UC lifecycle: Design and Consultation, Implementation and Integration, Managed Services, Hosted Services, and Usage and Adoption. Last year, Frost & Sullivan announced that revenues from UC technology deployments in Australia are expected to jump from $868.6 million in 2008 to $1 billion by 2012 (Frost & Sullivan: Australia Unified Communications Market Report 2009).
About iVision
iVision is the leading Australian systems integrator providing Unified Communications (UC) services and solutions The company has unparalleled capability in visual communications and supports the audio visual integration required for video conferencing solutions. The company also has strengths and experience in core networking and IP telephony. Although product and technology are important for a UC solution, iVision leads with services designed to support organisations with their initial and ongoing UC requirements. Its range of services include: Consultation, Implementation and Integration services,Managed Services, Hosted Services, and Usage and Adoption Services.
iVision customers include Ergon Energy, Google, iSOFT, Monash University, Pfizer, and Queensland TAFE.
For further information, please contact:
David Bass
Bass Public Relations
T: 02 9967 8022
M: 0416 017 194
E: david@basspr.com.au